Terms and Conditions Tuna31 — Complete Platform Usage Guide

01 Introduction and Acceptance of Terms

Welcome to tuna31. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and tuna31 ("Platform", "we", "us") governing your use of the tuna31.org website and all related services, including the mobile app, online games, and all platform features.

By accessing, registering, or using any part of the tuna31 platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, you must immediately stop using the platform.

Tuna31 reserves the right to update or amend these Terms at any time without prior notice. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

02 Account Eligibility

To register and use tuna31 services, you must meet all of the following eligibility requirements:

• Age Limit: You must be at least 18 years of age at the date of registration. Tuna31 does not accept registrations from individuals under the age of 18 under any circumstances.
• Geographic Location: You must be located in a region or country where use of this platform is lawful under local regulations. It is entirely your responsibility to ensure compliance with applicable local laws.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not be prohibited by any law or regulation from using online betting services.
• One Account: Each individual is permitted to hold only one registered account at tuna31. This restriction covers the use of different names, email addresses, phone numbers, or payment details to register additional accounts.
• Non-Staff: tuna31 staff, partners, agents, and their immediate family members are not permitted to register player accounts.

03 Account Registration and KYC Verification

Registering a tuna31 account requires you to provide accurate, complete, and up-to-date information. Details required during registration include your full name, date of birth, active email address, phone number, and payment details.

Tuna31 implements Know Your Customer (KYC) procedures as part of our commitment to security and fraud prevention. The KYC verification process involves the following:

• Identity Verification: A copy of a valid, in-date national identity card (MyKad) or passport.
• Address Verification: Documents such as utility bills or bank statements no older than three months confirming your address.
• Payment Method Verification: Screenshot or copy of the e-wallet or bank account used for deposit to confirm ownership.

Tuna31 reserves the right to request KYC verification at any time, particularly before processing withdrawals above certain limits. Refusal to complete KYC may result in a temporary restriction on withdrawal functionality until verification is complete.

04 Deposits & Withdrawals

Tuna31 supports a wide range of local Malaysian payment methods for user convenience. All transactions are processed in Malaysian Ringgit (MYR) with no hidden currency conversion fees.

Supported Payment Methods:

• Online bank transfer via FPX
• Touch 'n Go eWallet
• GrabPay
• Boost Wallet
• MAE by Maybank
• Direct bank transfer (major Malaysian banks available)

Deposit Terms:

• Minimum and maximum deposit limits are as stated on the platform's deposit page. These limits are subject to change at tuna31's discretion.
• Deposits must be made from an account or e-wallet registered in your own name. Third-party deposits are not accepted.
• Tuna31 is not responsible for delays caused by third-party payment processors.

Withdrawal Terms:

• Withdrawals are processed to the same payment method used for the original deposit as an anti-fraud security measure.
• Your first withdrawal requires completed KYC verification before it can be processed.
• Withdrawal processing time depends on the selected method and is typically completed within the timeframe stated on the withdrawal page.
• Tuna31 reserves the right to request additional documents to verify identity before approving withdrawals that exceed certain limits.

05 Bonuses, Promotions & Special Offers

Tuna31 offers a variety of bonuses and promotions to registered members. All offers are subject to specific terms and wagering requirements stated in each promotion's terms.

• Wagering Requirement: Each bonus carries a wagering requirement that must be fulfilled before winnings derived from that bonus can be withdrawn. This requirement is expressed as a multiplier (e.g., 20x) of the bonus amount received.
• Validity Period: All bonuses have a limited validity period. Bonuses that are unused or whose wagering requirements are not met within the specified period will expire automatically.
• One Bonus Per Promotion: Each promotion may only be claimed once per account, per IP address, per device, and per household unless otherwise stated.
• Betting Limit While Bonus Is Active: While a bonus is active, the maximum wager per round or per bet may be capped in accordance with the relevant promotion's terms.
• Eligible Games: Not all games contribute equally to bonus wagering requirements. Some games may be fully excluded from wagering requirement calculations.

For the latest information on all available promotions, visit the Promotions us.

06 Game Rules and Fairness

All games available on the tuna31 platform are operated by a Random Number Generator (RNG) system that has been tested and certified by independent verification bodies, ensuring every game round is completely random and free from manipulation.

• Final Results: Results displayed by the gaming system after each round are final and cannot be disputed unless a verifiable technical fault is demonstrated.
• System Failure: In the event of a technical disruption, server failure, or internet connectivity issue during gameplay, tuna31 will review the game records and restore the account balance to its accurate state prior to the disruption.
• Maximum Wins: Some games may have a maximum win cap as stated in the respective game rules. Wins exceeding this cap will be adjusted to the specified amount.
• Sports Betting: For sports betting, the odds displayed are accurate at the time the bet is processed. Tuna31 reserves the right to void bets if a significant error in odds setting occurs.

Tuna31 has zero tolerance for any form of fraud, manipulation, or exploitation of system vulnerabilities. Any account found to be involved in such activity will be closed immediately without compensation.

07 Accepted User Conduct

By using the tuna31 platform, you agree not to engage in any of the following conduct:

• Registering more than one account or using another person's identity to register an account.
• Using automated software, bots, data mining tools, or any other unauthorized technology to access or interact with the platform.
• Colluding with other players to win bets unfairly, or engaging in match-fixing in sports betting.
• Uploading, transmitting, or distributing content that is unlawful, harmful, threatening, abusive, or defamatory through the platform.
• Attempting to access restricted sections of the platform or disrupting the normal operation of the system.
• Using the platform for money laundering or any other illegal financial activities.

08 Account Security and Password

You are solely responsible for maintaining the confidentiality of your tuna31 account login credentials, including your username and password. Tuna31 recommends the following security practices:

• Use a strong, unique password that is not used for any other online account.
• Enable two-factor authentication (2FA) via your account settings for an added layer of security.
• Never share your login credentials with anyone, including tuna31 staff — our team will never ask for your password.
• Log out of your account after each session, especially on shared devices.
• Notify tuna31 immediately via customer support if you suspect your account has been accessed without authorization.

Tuna31 is not liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.

09 Responsible Gaming

Tuna31 is committed to responsible gaming practices and the well-being of all users. Our platform provides a range of self-control tools that you can activate at any time:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit to control your spending.
• Session Time Limit: Limit your daily gaming session duration to ensure you do not play for excessive periods.
• Loss Limit: Set a net loss limit for a specific period.
• Self-Exclusion Break: Take a temporary break for 24 hours, one week, or one month as needed.
• Self-Exclusion: Request a full self-exclusion from the platform for an extended period.

If you or someone you know shows signs of problem gambling, please contact the tuna31 support team or visit the page Responsible Gaming us for information and professional help resources.

10 Tuna31 Liability Limits

To the extent permitted by applicable law, tuna31 shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive losses arising from use of the platform.
• Service disruptions caused by factors beyond tuna31's control, including internet outages, natural disasters, or actions by regulatory authorities.
• Unsatisfactory game outcomes that are the result of legitimate random output from a verified RNG system.
• Losses arising from unauthorized access to your account due to your own negligence.
• Third-party content or services that may be accessible through the tuna31 platform.

In all cases, the maximum total liability of tuna31 to you shall not exceed the amount you have deposited into your account within the 30 days preceding the event giving rise to the claim.

11 Account Closure and Suspension

Tuna31 reserves the right to temporarily suspend or close any user's account in the following situations:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activity.
• Providing false or misleading information during registration or the KYC process.
• Multiple account ownership.
• Request from the relevant authorities.

If your account is closed due to a terms violation, tuna31 reserves the right to forfeit all balances, pending wins, and bonuses in that account without compensation.

Voluntary Closure: You may close your account at any time by contacting the tuna31 support team. Any valid balance will be returned to you via an appropriate payment method once KYC verification is complete.

12 Amendments to Terms and Conditions

Tuna31 reserves the right to modify, update, or replace any part of these Terms at any time without prior notice to users. Whenever a significant change occurs, tuna31 will:

• Updating the "Last Updated" date shown at the top of this document.
• Displaying a change notice on the platform's home page for a reasonable period.
• In the event of major changes, registered users will be notified via email or in-app notification.

It is your responsibility to review these Terms periodically. Your continued use of the tuna31 platform after any amendments take effect constitutes your acceptance of the revised terms.

13 Applicable Law and Dispute Resolution

These Terms and Conditions and all related matters shall be governed and interpreted in accordance with applicable law. Any dispute arising in connection with these Terms or the use of the tuna31 platform shall be resolved through the following process:

1. Internal Resolution: All complaints must first be submitted to the tuna31 customer support team. We are committed to resolving every issue within a reasonable timeframe.
2. Negotiation: If internal resolution is unsuccessful, both parties agree to attempt to resolve the dispute through voluntary negotiation within 30 days.
3. Arbitration: If negotiation fails, the dispute shall be submitted to binding arbitration by a mutually agreed arbitration body.

This document constitutes the entire agreement between you and tuna31 regarding the use of the platform, and supersedes all prior agreements, representations, or understandings between both parties on the same subject matter.