01 Introduction
Welcome to the tuna31 Privacy Policy. This document explains how tuna31 ("we", "Platform", or "tuna31.org") collects, processes, stores, and protects your personal information when you register for or use any of our services.
We understand that your trust is our most valuable asset. That is why tuna31 has built its privacy infrastructure not merely to meet legal requirements, but because we genuinely value every user who chooses our platform as their online entertainment destination.
By registering or using the tuna31 platform, you agree to the terms set out in this Privacy Policy. This Privacy Policy should be read together with Terms and Conditions tuna31.
If you do not agree with any part of this privacy policy, please discontinue use of the tuna31 platform and contact our support team to close your account.
02 Data We Collect
Tuna31 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:
A. Information You Provide Directly
- Registration Information: Full name, date of birth, email address, phone number, and the password you chose when registering your account.
- KYC Verification Information: A copy of your national identity card (MyKad), passport, or other valid identification document required for the identity verification process.
- Financial Information: Bank account or e-wallet details (such as TNG, GrabPay, Boost) for the purpose of processing deposits and fund withdrawals.
- Communications: Any messages, feedback, or complaints you send to the tuna31 support team via Live Chat or email.
B. Information Collected Automatically
- Device Data: Device type, operating system, web browser version, screen resolution, and unique device identifier.
- Log Data: IP address, login and logout timestamps, pages visited, and session duration.
- Geolocation Data: Approximate location based on your IP address for regional compliance and fraud detection purposes.
- Game Activity Data: Records of wagering, wins, losses, games played, and session durations for responsible gambling compliance purposes.
| Data Type | Example | Primary Purposes |
|---|---|---|
| Identity | Name, date of birth, IC/passport | Account Verification & KYC |
| Relationship | Email, phone number | Communication & Notifications |
| Finance | Bank account number, e-wallet | Payment Processing |
| Technical | IP, browser type, device | Security & Fraud Detection |
| Games | Betting records, game history | Responsible gaming |
| Cookies | Session ID, platform preferences | User Experience |
03 How We Use Your Data
Every piece of data we collect is used for legitimate and defined purposes. tuna31 does not use your data for any purpose not stated in this policy. The following are the primary purposes for which your data is used:
- Account Management: Creating, verifying, and maintaining your account on the tuna31 platform so you can log in and access all available services.
- Transaction Processing: Processing deposits, withdrawals, and fund transfers securely and accurately to the correct account.
- Identity Verification (KYC): Verifying your identity to meet anti-money laundering (AML) compliance requirements and confirming that you meet the minimum age criteria.
- Customer Support: Responding to enquiries, resolving technical issues, and handling your complaints effectively.
- Platform Security: Detecting and preventing fraud, unauthorised access, multi-account usage, and any suspicious activity that could compromise platform security or other users.
- Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting suspicious transactions to relevant authorities where required.
- Platform Improvements: Analysing usage patterns in aggregate and anonymised form to improve user experience, technical performance, and the range of games offered.
- Responsible Gaming: Monitoring your gameplay patterns to detect early signs of problem gambling and provide appropriate intervention or support in accordance with our policy. Responsible Gaming tuna31.
- Marketing Communications: Sending you information about promotions, exclusive offers, and platform updates — but only if you have given consent to receive such communications.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting the tuna31 support team.
04 Data Sharing with Third Parties
Tuna31 does not sell or trade your personal data. However, in the course of operating the platform, we may need to share certain information with trusted parties in the following situations:
- Payment Service Providers: Required financial information is shared with authorised payment processors (such as FPX operators, TNG eWallet, GrabPay) solely to enable deposit and withdrawal transactions to be processed securely.
- Gaming Technology Providers: Basic game data is shared with game software providers to ensure smooth game operation and system integrity.
- Identity Verification Service: KYC documents are shared with recognised third-party identity verification service providers to expedite the verification process.
- Legal Authority: We are required to disclose certain data to government agencies, courts, or law enforcement authorities when mandated to do so under applicable legal provisions.
- Analytics Partners: Anonymised and aggregated usage data may be shared with analytics partners for research and platform improvement purposes. No personally identifiable information is shared in this context.
All third parties that receive data from tuna31 are bound by strict confidentiality agreements and are required to use that data solely for the purposes specified.
05 Cookies and Tracking Technologies
Tuna31 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
- Essential Cookies (Required): Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as the platform will not function without them.
- Functional Cookies: Storing your preferences such as language, time zone, and display settings to provide a more personalised experience on future visits.
- Performance Cookies (Analytics): Collecting information about how you use the platform — pages visited, session duration, and errors encountered — to help us improve performance and user experience.
- Marketing Cookies: Used to display more relevant advertisements and promotions to you based on your interests and past activity. This is only active if you have given your consent.
You may manage or decline cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the tuna31 platform.
06 Data Security
Tuna31 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
- SSL/TLS Encryption: All communications between your browser and tuna31's servers are secured with 256-bit SSL/TLS encryption, ensuring data in transit remains protected at all times.
- Stored Data Encryption: Sensitive data such as passwords and financial information is encrypted using industry-standard encryption algorithms when stored in our database.
- Internal Access Controls: Access to user data within tuna31 is strictly on a need-to-know basis. All access is logged and audited regularly.
- Two-Factor Authentication (2FA): tuna31 supports and encourages the use of two-factor authentication for all user accounts to add an extra layer of protection.
- Regular Security Testing: The tuna31 platform undergoes regular penetration testing and independent security audits to identify and patch any vulnerabilities.
- 24/7 Monitoring: Our security monitoring systems operate around the clock to detect and respond to any threats or suspicious activity promptly.
While tuna31 takes all reasonable precautions, no online security system can be guaranteed 100% secure. We are committed to responding swiftly should any security incident occur.
07 Your Rights Regarding Personal Data
As a tuna31 user, you have the following rights regarding the personal data we hold:
Right of Access
You have the right to request a copy of all personal data we hold about you. tuna31 will process this request within 30 working days.
Right to Rectification
If any data we hold about you is inaccurate or outdated, you have the right to request an immediate correction. You can update most information directly through your own account settings.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data. However, tuna31 may need to retain certain data to fulfil legal obligations or audit requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any justification.
Right to Data Portability
You may request your personal data in a machine-readable format (e.g. JSON or CSV) for transfer to another service provider of your choice.
Right to Restrict Processing
Under certain circumstances, you may request that tuna31 restrict the processing of your data while a dispute or review is pending resolution.
To exercise any of the above rights, please contact the tuna31 customer support team via Live Chat, available 24/7 on our platform. We will process your request promptly and respond within the specified timeframe.
08 Data Retention Period
Tuna31 only retains your personal data for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.
- Active Account Data: For as long as your account remains active on the tuna31 platform, your personal data will be retained to ensure uninterrupted access to all our services.
- After Account Closure: Once an account is closed, tuna31 will retain your data for the minimum period required by anti-money laundering (AML) and applicable financial regulations — typically between five and seven years.
- Transaction Records: Records of deposits, withdrawals, and other financial activities are retained for the period required by applicable tax and financial regulations.
- Security Log Data: Access logs and security data are retained for a sufficient period to allow incident investigations when required, typically between one and two years.
When data is no longer needed, tuna31 will ensure it is securely deleted or anonymised in accordance with established data disposal procedures.
09 Links to Third-Party Websites
The tuna31 platform may contain links to third-party websites or services not operated by tuna31. These links are provided for your convenience only.
Tuna31 has no control over the content, privacy policies, or practices of any such third-party websites and is not responsible for their privacy practices. We recommend reading the privacy policy of every website you visit.
Use of any third-party websites is at your own risk. The tuna31 Privacy Policy applies only to the tuna31.org platform and does not cover third-party websites.
10 Child Protection
Tuna31 services are strictly for individuals aged 18 and above. tuna31 does not intentionally collect or process personal data of anyone under the age of 18.
If you believe that a minor under the age of 18 has registered an account on tuna31 or that their data has been inadvertently collected, please contact our support team immediately. We will take prompt action to verify the situation and delete the relevant data if confirmed.
tuna31 applies strict age verification procedures during the KYC process to ensure no user under the age of 18 can access our platform.
11 Amendments to the Privacy Policy
Tuna31 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technological requirements, or evolving legal obligations.
Whenever we make significant changes to this policy, we will:
- Updating the "Last Updated" date at the top of this document.
- Displaying a clear notice on the platform's home page for a reasonable period.
- Sending email notifications to registered users for highly significant changes.
We encourage you to review this Privacy Policy periodically so you are always informed about how tuna31 protects your information. Continued use of the platform after any changes take effect constitutes your acceptance of the revised policy.
12 Contact Us About Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how tuna31 handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly on the tuna31 platform for immediate assistance.
- Support Email: [email protected] — we aim to respond to all inquiries within 48 business hours.
tuna31 is committed to resolving every privacy inquiry and complaint thoroughly and within a reasonable timeframe. Your satisfaction and trust are our top priority.
tuna31 supports Responsible Gaming. This platform is for users aged 18 and above only. If you or someone you know needs help with gambling, please visit the Responsible Gaming us.